Last updated: October 29, 2026
Nobin sells digital products: online courses, practice tests and challenges that you use on nobin.com. There is nothing to ship or send back, so this policy explains when you can get your money back, how to ask for it and how long it takes.
Because our products are digital, a “return” means cancelling a purchase: its access is removed from your account and your money is refunded.
1When You Can Get a Refund
- Cancellation within 7 days: you can cancel a purchase within 7 days of paying and get a full refund, as long as you have not started any test, lesson or challenge in it.
- Duplicate payment: if you were charged more than once for the same order, we refund every extra payment in full.
- Paid but no access: if your payment went through but what you bought was not added to your account, and we cannot fix it, we refund the payment in full.
- A problem on our side: if a technical problem on nobin.com stops you from using what you bought, and we cannot fix it, we refund the payment in full.
- Cancelled sessions: if we cancel a session, class or challenge you paid for, we refund what you paid for it.
2When a Refund Is Not Possible
- More than 7 days have passed since you paid, except in the cases above where the problem is on our side.
- You have started or completed a test, lesson or challenge in the purchase.
- The access period of the purchase has ended.
- Your account was suspended for breaking our Terms & Conditions.
3How to Ask for a Refund
Email [email protected] from the email address of your Nobin account and include:
- your name and the email address of your account;
- the course, test or challenge you bought and the date you paid;
- the transaction ID from your payment receipt;
- why you are asking for a refund.
We check your request and tell you by email whether your refund is approved.
4Refund Timeline
Once your refund is approved, we process it within 7 to 10 working days.
- How it is paid: the money goes back through SSLCommerz to the payment method you used: your card, your mobile banking wallet (such as bKash, Nagad or Rocket) or your bank account.
- Bank time: your bank or wallet provider may take a few more days to show it in your account.
- Amount: we refund the amount you paid. When a purchase is refunded, its access is removed from your account.
5Contact Us
If you have a question about a payment or a refund, email [email protected] or call 1-212-347-3331.